FAQ

Return Policy
At Flavors of Harmony, we prioritize the quality and safety of our products. Due to the perishable and fragile nature of our foods, we maintain a zero-return policy. Once our products leave our facility, we cannot accept returns to ensure that all items meet strict health and safety standards. We encourage customers to review their orders carefully before purchase and reach out to us with any questions prior to placing an order. In the rare event that you receive an incorrect or damaged item, please contact us immediately so we can address the issue promptly. Your satisfaction is important to us, and we’re committed to delivering the best possible experience.

Refund and Cancellation
Our refund and cancellation policy is designed to ensure customer satisfaction while maintaining the quality of our perishable products. For cancellations, requests must be made within 24 hours of placing your order to receive a full refund. Unfortunately, due to the perishable nature of our products, we cannot process cancellations or refunds after this period. We encourage customers to carefully review their orders before confirming. In the event of an issue with your order, such as receiving the wrong item or a damaged product, please contact us immediately so we can resolve the situation promptly. Your satisfaction is our priority, and we’re here to help ensure a smooth experience.

Shipping Policy
Our shipping policy is designed to ensure that your orders arrive fresh and in a timely manner. Shipping costs are calculated based on the size, weight, and distance of your delivery. Once your order is placed, it will typically be processed and delivered within 3-5 business days. Please note that shipping times may vary slightly based on your location and carrier availability. We take great care in packaging our products to maintain their quality during transit. For any questions or special requests regarding shipping, feel free to contact us, and we’ll be happy to assist.